Terms and Conditions for Luminous Spokes

Welcome to Luminous Spokes. These Terms and Conditions govern your use of our website, services, and products. By accessing or using our online platform, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these terms, you must not use our services.

1. Definitions

• "Luminous Spokes," "we," "us," or "our" refers to the company Luminous Spokes.
• "You" or "your" refers to the user or customer of our services.
• "Service" refers to the entire range of products, services, and features offered by Luminous Spokes, including our website, bicycle sales, repairs, custom builds, accessories, bike fitting, and cycling apparel.
• "Website" refers to our online platform where products are showcased, and sales and bookings can be made.

2. Acceptance of Terms

By using our online platform and services, you affirm that you are of legal age to enter into this agreement or have obtained parental or guardian consent. You agree to comply with all applicable laws and regulations in connection with your use of our Service.

3. Products and Services

Luminous Spokes offers a comprehensive range of bicycle-related products and services, including:

• Bicycle Sales: A variety of bicycles for different needs and riding styles.
• Bicycle Repairs: Professional repair services for various bicycle issues.
• Custom Builds: Tailored bicycle construction to your specifications.
• Accessories: A wide selection of bicycle parts and accessories.
• Bike Fitting: Expert bike fitting services to optimize comfort and performance.
• Cycling Apparel: A curated collection of cycling clothing.

All products and services are subject to availability. We reserve the right to modify or discontinue any product or service without prior notice.

4. Pricing and Payment

All prices for products and services are listed in Australian Dollars (AUD) and are subject to change without notice. We accept various forms of payment as indicated on our website. You agree to provide current, complete, and accurate purchase and account information for all purchases made via our online platform.

5. Orders, Bookings, and Cancellations

When placing an order for products or booking a service (e.g., bike fitting or repair), you will receive a confirmation. All orders and bookings are subject to our acceptance. We reserve the right to refuse or cancel any order or booking for any reason. Specific cancellation policies for services will be communicated at the time of booking.

6. Shipping and Delivery

Shipping and delivery terms for products purchased through our online platform will be detailed at the time of purchase. Delivery times are estimates and may vary. We are not responsible for delays caused by external factors.

7. Returns and Refunds

Our returns and refunds policy applies to all products purchased from Luminous Spokes. Please refer to our dedicated Returns Policy page on our website for detailed information regarding eligibility, processes, and timelines.

8. User Conduct

You agree not to use our online platform or services for any unlawful purpose or in any way that violates these Terms and Conditions. This includes, but is not limited to, interfering with the security of, or otherwise abusing, our service, system resources, accounts, or networks connected to or accessible through our website.

9. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Luminous Spokes or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any content without our express written permission.

10. Disclaimer of Warranties

Our service is provided on an "as is" and "as available" basis without any warranties, express or implied. Luminous Spokes does not warrant that the website will be uninterrupted, error-free, secure, or that any defects will be corrected. We do not guarantee the accuracy or completeness of any information on our site.

11. Limitation of Liability

To the fullest extent permitted by law, Luminous Spokes shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the service; (ii) any conduct or content of any third party on the service; (iii) any content obtained from the service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage.

12. Indemnification

You agree to indemnify and hold harmless Luminous Spokes, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses, including reasonable attorney's fees, arising out of or in any way connected with your access to or use of our Service, your violation of these Terms and Conditions, or your infringement of any intellectual property or other right of any person or entity.

13. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Victoria, Australia, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in Melbourne, Victoria, Australia, for the resolution of any disputes.

14. Changes to Terms and Conditions

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Luminous Spokes

58A Gipps Street

Collingwood, Melbourne

Victoria, 3066

Australia